3. Force Majeure & Travel Disruptions (Inbound & Outbound)

Island life is incredible, but tropical weather and third-party ferry schedules can occasionally be unpredictable. To keep things completely transparent and protect both our guests and our island operations, our policy for disruptions beyond anyone's control is structured as follows:

On the Way In (Inbound Disruptions)

If your transit to the resort is completely halted due to ferry cancellations, severe weather conditions, or other official force majeure situations, we offer two clear paths forward:

• 2-Year Credit: A credit voucher valid for 2 years from your original arrival date, which can be applied toward any future stay at La Isla Resort.

• Partial Refund: A 50% refund of the total amount paid for the booking.

Ferry Ticket Availability & Local Holiday Disruptions

While our team works magic on the ground to help coordinate your arrival, please note that transit disruptions caused by sold-out ferry tickets, local national holidays, or unexpected regional transport changes are entirely outside of the resort's control and remain the responsibility of the guest.

Because La Isla operates as a remote, premium boutique sanctuary, all fresh provisions, gourmet food, and staff schedules are fully pre-purchased and prepared strictly on the spot for your exact dates. Therefore, we cannot issue refunds or booking credits for missed nights due to ticketing or holiday delays.

To keep the good vibes rolling and help you make up for lost time, if you face this specific type of delay, we are happy to offer the following goodwill gestures:

• On the Way Out: If our resort capacity and scheduling permit, we will gladly offer you one additional complimentary night at the end of your current stay to maximize your island time.

• For Next Time: If an extension isn't operationally possible during your current trip, we will credit one complimentary bonus night to your next future booking with us at La Isla Mentawai.

On the Way Out (Outbound Disruptions & Extended Stays)

• Guest Responsibility for Extra Nights: If a ferry cancellation, severe weather, or a force majeure event prevents you from leaving the island on your scheduled check-out date, any additional nights spent at the resort will be fully charged to the guest.

• Operational Expenses: While our team will always do everything possible to keep you safe and comfortable if you get stranded, running a premium boutique resort on a remote island requires substantial daily resources (power, staff, food, and maintenance). Because weather and marine transport variables are entirely outside of the resort's control, La Isla cannot absorb the cost of unscheduled extensions.

• Settlement of Charges: Any extra nights required due to outbound transport delays will be billed at our standard operational rates and must be settled in full prior to your ultimate departure.

Traveler Note: Because remote travel always carries an element of unpredictability, we strongly advise all guests to purchase comprehensive travel insurance that explicitly covers trip interruptions, weather delays, and emergency island accommodation costs.